Silk Scarf "Secret Garden"

SHIPPING

The Vendor will dispatch your order within 2 business days of receipt of payment details – (excluding weekends, bank holidays and public holidays). This is subject to credit clearance and availability of stock.

As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number from us, together with details on how to track your order. Please note that the estimated delivery times are to be used as a guide only, and the Vendor is not responsible for any delays caused by destination customs clearance processes or by any delays related with the Transportation Company. We will be your first point of contact if we can help you to handle any aspects of your receiving in good conditions of your products. The goods will remain our property until the full purchase price is paid. We use as delivery partners, companies like: Sameday for Romania and DHL for the rest of the EU. Please note that we are delivering for the moment only to the EU. Duty, custom taxes from your country, are in the Customer’s responsibility. Please note, that a standard level delivery is included, in the limit of 2 kg and it’s usually in 3-5 days from the dispatching day. The exceptions will be on special periods like a month before Christmas, Easter Holidays or other special public holidays, when the delivery times can be longer. If you want to opt for an express delivery, additional costs will be added and will send them for your approval at the confirmation of the order. For security measures, The Vendor reserves the right to not proceed with delivery of any order if the details provided for invoicing or address is a postal box or they are not complete. The Vendor sales team will contact you to complete the information and if this is not implemented within 14 days from the announcement, the Vendor has the right to cancel the order and reimburse you the amount paid. If the delivery is failed by the 2 attempts with the reason of not finding you at the address specified in the order and the courier cannot contact you, the products will be returned at our deposit and we’ll cancel the order, send a message at your contact provided at the time of the order to announce you and refund the amount paid by the same method of payment.

RETURNS AND EXCHANGES

If you wish to return a product, you will need to: Contact Cherisse-design at customer.care@cherisse-design.com with your order number and the item you wish to return.  Arrange to ship the product back, using a trackable and signed for delivery service. Please note, you will have to bear the cost for returning the product, unless you have agreed otherwise. Items returned must be in their original condition, with all labels attached, original packaging, no signs of usage. The Vendor may refuse the return if these conditions are not satisfied. If the package is damaged and also, the product is affected by transport, you will be required to take photo proof of the faulty product and the packaging it arrived in, at the time of the receipt of delivery and send the photo directly to the Vendor Team at customer.care@cherisse-design.com You may refuse the package with a note on the delivery note and we’ll arrange for another delivery asap.  If the Buyer considers a product to be inadequate in quality, shall notify the Seller in writing within 24 hours of the finding. To ascertain and solve the complaint, the Seller has the obligation to analyze the notification promptly, within 3 working days from the receipt of the notification. The products in question will be transmitted to the Seller at the expense of the Buyer and will remain in custody at the disposal of the Seller until the complaint is resolved. Complaints must contain the identification data of the product (name, delivery date, order number, invoice number). Used products or improperly stored or managed products will not be replaced. Hidden defects are treated according to the legislation. Any refunds will be credited back to you, using your original payment method, e.g. online credit card. Please allow up to 30 days for the refund to appear back on your statement. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2-5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

PRODUCTS NOT ELIGIBLE FOR A RETURN OR EXCHANGE INCLUDE: 

Personalised items that are specially made or ordered for customers, e.g. Made to Order Range, items with a name on it.

Products marked “sale”.

Personal products such as hair accessories.

Products that are made up in your own choice of fabric or material, or specially commissioned for the Buyer. (“closed-out products”).  In the case of Exchange, the second shipment will be invoiced. The new sale will be subject to the terms and conditions of sale in effect at the time of the exchange.