Refund policy

RETURNS AND EXCHANGES

You have 14 days to return the products purchased, without giving any reasons.

If you wish to return a product, you will need to follow the next steps:
-Contact us by email at customer.care@cherisse-design.com with your order number and the item you wish to return. 
-Arrange to ship the product back, using a trackable and signed for delivery service. Please note, you will have to bear the cost for returning the product, unless you have agreed otherwise.
Please note, the items returned must be in their original condition, with all labels attached, original packaging, no signs of usage. The Vendor may refuse the returning if these conditions are not satisfied.

If the package is damaged and also, the product is affected by transport, you will be required to take photo proof of the faulty product and the packaging it arrived in, at the time of the receipt of delivery and send the photo directly to the Vendor Team at customer.care@cherisse-design.com.

You may refuse the package with a note on the delivery note and we’ll arrange for another delivery asap. 

If the Buyer considers a product to be inadequate in quality, he/she shall notify the Seller in writing within 24 hours of the finding. To ascertain and solve the complaint, the Seller has the obligation to analyses the notification promptly, within 3 working days from the receipt of the notification. The products in question will be transmitted to the Seller at the expense of the Buyer and will remain in custody at the disposal of the Seller until the complaint is resolved.
Complaints must contain the identification data of the product (name, delivery date, order number, invoice number).
Used products or improperly stored or managed products will not be replaced.

Hidden defects are treated according to the legislation. Any refunds will be credited back to you using your original payment method, e.g. online credit card. Please allow up to 30 days for the refund to appear back on your statement. 
 
PRODUCTS NOT ELIGIBLE FOR A RETURN OR EXCHANGE INCLUDE: 
Personalised items that are specially made or ordered for customers, e.g. Made to Order Range, items with a name on it.
Products marked “sale”.
Personal products such as hair accessories.
Products that are made up in your own choice of fabric or material, or specially commissioned for the Buyer. (“closed-out products”). 
In the case of Exchange, the second shipment will be invoiced. The new sale will be subject to the terms and conditions of sale in effect at the time of the exchange.