Shipping policy

DELIVERY/SHIPPING TERMS
The Vendor will dispatch your order within 2 business days of receipt of payment details – (excluding weekends, bank holidays and public holidays). This is subject to credit clearance and availability of stock.
As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number from us, together with details on how to track your order.

Please note that the estimated delivery times are to be used as a guide only, and The Vendor is not responsible for any delays caused by destination customs clearance processes or by any delays related with the Transportation Company. We will be your first point of contact if we can help you to handle any aspects of your receiving in good conditions of your products. 
The goods will remain our property until the full purchase price was paid.

Our regular courier companies are Sameday, DPD for Romania and DHL, DPD for the rest of EU.

Please note that we are delivering for the moment only to EU.

All sales taxes related with the Vendor, are in Vendor responsibility. For other taxes like duty, custom taxes from your country, are in the Customer’s responsibility.

The transport is on the Vendor costs and responsibility, at standard level, in the limit of 2 kg and it's usually in 3-5 days from the dispatching day. The exceptions will be on special periods like a month before Christmas, Easter Holidays or other special public holidays, when the delivery times can be longer.

The Vendor has the right to chose the shipment company, in order to accommodate the needs of the customer. For an express delivery, additional costs will be added and will send them for your approval at the confirmation of the order. 

For security measures, The Vendor reserve the right to not proceed with delivery of any order if the details provided for invoicing or address is a postal box or there are not complete. The Vendor sales team, will contact you to announce to complete the information and if this is not implemented within 14 days from the announce, the Vendor have the right to cancel the order and reimbursing you the amount paid. 

If the delivery is failed by the 2 attempts with the reason of not finding you at the address specified in the order and the courier cannot contact you, the products will be returned at our deposit and we’ll cancel the order, send a message at your contact provided at the time of the order to announce you and refund the amount paid by the same method of payment.