How to Shop – Delivery, Exchange, Returns, Payment, How to Shop

We are a producer and a wholesaler of these beautiful wearable pieces. We are addressing to Designer Concept Stores, Corporate Clients.

We are working to establish a good network of resellers, where you can buy locally our products and also, online.

So, please be free to send your request by phone at 07722426310 or by email at hello@cherisse-design.com together with all the details like: Name/Company details, Delivery address, Invoice address, product requested, number of pieces, text for a personalized message to the recipient and we’ll get back to you in max 24 hours with a confirmation of the order and a proforma invoice with all details needed for a secure payment.

There is NO MINIMUM of order, but for a minimum of 10 pieces we offer good volume discounts. We’ll do all the best to assist you!

DELIVERY

We deliver free of charge all over Romania, within 2-4 working days for stock products, by DPD courier and 10-14 working days for pre-order or not in stock products.

For Europe, at fix charge of 25 eur for EU countries, within 2-4 working days for stock products, by DPD courier and 10-14 working days for pre-order or not in stock products.

For other countries, we’ll send the courier price at the order confirmation.

All duties and tax responsibilities are in the customer part.

PAYMENT OPTIONS

• By Bank transfer, in our company account. Details:

CHERISSE ART & DESIGN SRL
VAT Number: RO 47623749
IBAN: RO42BACX0000002446542000
UNICREDIT BANK SA

Adress: Bucharest, 3 District, 2-Alexandru Vlahuta street, Block M50, 3^rd Building, 6^th Floor, Apart 89, ROMANIA

Phone: 0722426310, Email: elena.nica@cherisse-design.com

• By cash at the courier
• By card with a secure payment link (soon)

RETURNS & EXCHANGE

There are 30 days of free returns option. If you haven’t used the product, you cand send us an email at customer.care@cherisse-design.com to explain what happened and to begin the process of returning. We’ll send you the instructions where to send the product. A refund of the purchase amount – minus the delivery fee – will be made within 15 days after we receive the return. We’ll send you an email to let you know when a refund has been made.

If you want to exchange a product, please send an email at customer.care@cherisse-design.com and let us know the details of your exchange wish. We’ll do our best to fulfil your wish as smooth as possible.

Also, if you want to send us feedback or you are not completely satisfied about the purchase, please send us an email at customer.care@cherisse-design.com. We are happy to help and always willing to improve!